My stay at the Sofitel Gold Coast Broadbeach was a mixed experience. While the room was spacious, comfortable, and offered fantastic ocean views, the hotel had some significant issues that detracted from the overall luxury feel. Although the staff was friendly and accommodating, I encountered a lingering, musty smell in my first room, which required a frustrating number of room changes that didn’t resolve the issue. Overall, I appreciated the location and amenities but found it lacked the polish of a true luxury escape.
Rooms
6.0
The room was spacious and offered wonderful views, but the musty smell was very off-putting. After being moved around several times, I settled in a room that was more acceptable but still not ideal.
Service
8.0
The staff was incredibly helpful and went out of their way to assist with my room change. However, there were moments, especially during peak times, when the service felt overwhelmed.
Location
9.0
The location was fantastic for my conference, with easy access to restaurants and the beach. It's right in the heart of Broadbeach, making it very convenient.
Dining
6.0
The breakfast was decent but lacked variety with limited choices for a luxury hotel. I found the hot food not as fresh as I would expect.
Facilities
7.0
The spa and pool area looked nice, but I found the gym quite small and basic. The lack of shaded seating by the pool was an inconvenience during later hours.
Amelia
United Kingdom,
March
2025
5.2/10
I had a lovely stay at the Sofitel Gold Coast Broadbeach. The ocean view from my room on the 21st floor was beautiful, and the service throughout was really good. However, the breakfast experience wasn't great; while there were plenty of options, some hot dishes weren't up to par and there were long waits due to guests crowding the omelette station.
Rooms
9.0
I found my room to be well-appointed and spacious, with all the essentials for a short stay. The bed was comfortable and the cleanliness was commendable.
Service
10.0
The service was generally great. Staff at the front desk and housekeeping were helpful and friendly, which really enhanced my visit.
Location
10.0
The hotel’s location is fantastic, surrounded by cafes and restaurants, and just a two-minute walk from the beach. I loved being able to stroll to local shops and attractions easily.
Dining
6.0
Dinner was a standout with great meals, but breakfast left a bit to be desired due to long waits and some subpar food options. It felt chaotic at times with guests vying for the hot food.
Facilities
7.0
The hotel offers a range of facilities like nice swimming pools and room service, making it quite convenient. However, I found the WiFi charges a bit steep for what was expected.
Jacob
United Kingdom,
February
2025
5.8/10
I had a fantastic stay at Sofitel Gold Coast Broadbeach, largely due to its great location and ocean views from my room. The hospitality was excellent, with friendly staff who went above and beyond. However, some areas, like the dining experience and the need for room maintenance, left a bit to be desired, making the overall experience somewhat mixed.
Rooms
7.0
The ocean view room was spacious and comfortable, featuring a large bed and a balcony for morning coffee. Unfortunately, some fixtures showed signs of wear, particularly in the bathroom where mold was a concern.
Service
8.0
The front office staff, especially Alberto, were incredibly friendly and efficient. However, I found some inconsistency in services like housekeeping and the concierge, who could learn to match the level of care seen elsewhere.
Location
10.0
The location is truly fantastic, just a short walk from the beach and surrounded by great restaurants and shops. It felt lively yet peaceful compared to the busier areas of the Gold Coast.
Dining
6.0
The breakfast buffet was quite good, with made-to-order omelettes, although the in-house dining options were not available during my stay due to renovations, which was disappointing.
Facilities
7.0
Facilities included two well-maintained pools and a decent gym. However, I felt there could be more lounge chairs at the pool area, especially during peak times.
John
United Kingdom,
January
2025
5.4/10
I had an interesting stay at the Sofitel Gold Coast Broadbeach. while there were some positives, like the excellent location and friendly staff, I found several areas that could use improvement, particularly in dining and room condition.
Rooms
6.0
The room I had was spacious and comfortable, though I did notice some outdated features and an odd smell. not quite what I expected from a five-star hotel.
Service
7.0
The staff were overall pleasant and accommodating, which made the stay more enjoyable. however, the reception could be better staffed to reduce wait times.
Location
9.0
The location is superb, close to the beach and various dining options. it really added to the overall experience of my stay.
Dining
5.0
Unfortunately, the dining experience wasn't the best. I found the buffet breakfast to be lacking in quality and variety, not reflective of the hotel's brand.
Facilities
6.0
The hotel offers various facilities, but I felt they could enhance the overall experience. I enjoyed the pool, though room service was a bit slow.
Rosie
United Kingdom,
December
2024
5.0/10
I had a decent stay at Sofitel Gold Coast Broadbeach, with a comfortable room and a great location near restaurants and the beach. However, there were service hiccups and cleanliness issues that detracted from the experience. particularly with my room not meeting expectations. Overall, it was a mix of pleasant moments and frustrations.
Rooms
7.0
The room was spacious and comfortable, though I did notice that the bed seemed to have a bit of a slope. The amenities were decent but room cleanliness had its moments.
Service
6.0
Although some staff were friendly and helpful, my experiences at check-in and with room service were not up to par. delays and miscommunications occurred during my stay.
Location
9.0
The location is fantastic, with plenty of bars and eateries nearby, plus the beach is just a short walk away. I really appreciated being close to everything.
Dining
5.0
Dining options were somewhat limited, and service tended to be slow during busy hours. I would have liked a better selection during breakfast. some dishes were on the colder side.
Facilities
6.0
The pool area was a nice touch but felt a little dated, and there were issues such as a lack of towels which caused some annoyance. Overall facilities need some attention.
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